Privacy & cookies

Frascati complies with national and European privacy legislation, including the General Data Protection Regulation (GDPR). When we process personal data, you can trust that we handle your information with care, transparency, and security. Below, we clearly explain what this means.

We ensure that our customers’ privacy is protected through measures in areas such as information security, data minimization, transparency, and user control. We only process personal data that is strictly necessary for the predetermined purpose and do not retain it longer than required. When we collaborate with external parties that process personal data, we establish agreements regarding the requirements for data exchange.

Which data do we use and why?
If you purchase a ticket online, we ask you to enter your details once. This allows us to contact you in case of important changes, improve our services, and provide you with a personalized experience that matches your preferences.

The data we request from you includes:

• Name, address, and place of residence
• Date of birth
• Telephone number
• Email address
• IP address (for security reasons)

During your next visit, you can log in easily and securely using your email address and password. All customer, order, and payment data is transmitted using SSL encryption.

Less is more: data minimization
Frascati only collects data that is truly necessary. Moreover, we do not store your data longer than required. If data is no longer relevant, it is deleted.

Would you prefer that we block your personal data (except for strictly necessary registration), or would you like to be completely removed from our systems (‘right to be forgotten’)? No problem. Simply send us an email at info@frascatitheater.nl.

Security first
We take appropriate measures to ensure that your personal data is well-protected against loss, misuse, and unauthorized access. We do this by:

• SSL encryption of all customer, order, and payment data.
• Strict internal access restrictions to personal data.
• Clear agreements with external parties regarding the secure processing of data.

Your data, your rights
You always have the right to:

• Know which data we have stored about you.
• Have your data adjusted or deleted.
• Withdraw your consent for data processing.
• Object to data processing.

For any of these requests, please contact us at info@frascatitheater.nl.

Newsletter, service emails, and personalized recommendations
When purchasing tickets, you can choose whether to subscribe to our weekly newsletter. If you do not opt in, you will only receive essential service emails related to your purchased tickets (such as changes in start time or cancellations).

Additionally, you may occasionally receive personalized emails with recommendations based on your visit history. We also send out a quarterly English-language Dance & Performance Mailing. You can unsubscribe easily via the link at the bottom of each email or by contacting eflyer@frascatitheater.nl.

Cookies
Our website uses cookies. Some are essential, while others help us improve the site or make advertisements more relevant. For detailed information, please refer to our cookie policy.

Google Analytics and Microsoft Clarity
We use Google Analytics and Microsoft Clarity to conduct anonymized analyses of how visitors use our website. You can find more information about these tools and how to manage your privacy in our detailed cookie policy.

External links
Our website and newsletters may contain links to external websites. Please note that Frascati is not responsible for the privacy policies of these third parties. We recommend reading their privacy statements before using their services.

Questions, requests, or suggestions?
Do you have any privacy-related questions, would you like to update or delete your data, or simply share something with us? Feel free to contact us at info@frascatitheater.nl.

Algemene voorwaarden

Frascati hanteert de Algemene Bezoekersvoorwaarden 2021 van de VSCD.  Deze algemene Bezoekersvoorwaarden zijn HIER te zien.